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25 YR YOU BREAK IT, WE REPLACE IT UN-VOIDABLE WARRANTY

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Warranty Claim

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tRY Trouble shooting fIRST

Try these tests prior to submitting a claim via the form below.

    • Unplug the main splitter, plug one light directly into the control box with out anything else plugged into the system.

    • If the light works correctly you may have a bad extension or splitter, if the light does not work the light is bad.

    • If you have multiple lights that are not the correct color and the same, identify if it is isolated to a certain zone.  The splitter or extension as it is likely something upstream that all those lights has in common.

    • If the light works correctly the controller is good, start plugging everything back in one section or wire at a time until the kit malfunctions. 

    • Check fuse.

    • Is led on the hand held remote remote lighting up?  If not then change batteries, if it still doesn't work the remote is bad.

    • Unplug the main splitter, plug one light directly into the box to rule out a bad splitter.

    • If your lights turn on then back off when you cycle power to the controller make sure to turn on with remote or app, this is normal start up sequence when the control box gets power if the last command the remote received was off.

    • Pull fuse for 1 minute, while pulled reboot the phone and re-install the app.  

    • Ensure your connecting in the app, do not connect in your phone settings, if you do repeat the above step.

    • Ensure your using the correct app. 

    • RGBW Rock light / Whip BLACK REMOTE: BLEDIM

    • RGBW Rock light / Whip WHITE REMOTE: LED BLE

    • RGBW Rock light / Whip MULTIZONE: LEDSHOW

    • Double Helix Whips WHITE REMOTE / SQUARE CONTROL BOX: HAPPYLIGHTING

    • Double Helix Whips WHITE REMOTE / ROUND TUBE CONTROLLER: Not Bluetooth

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25 YEAR WARRANTY

pleasE read

  • Please fill out the warranty form correctly and fully.  Failure to properly fill out the form will result in a delay in getting your replacement parts sent out.

  • The information requested below is required to correctly process the claim, do not guess if your not sure of an answer you can contact us.  For example if your enter the # of pins on your product ensure it is correct do not guess, incorrect entry may result in you getting the wrong product.

  • If entering your address make sure to enter the full address including city, state and zip.

  • Please use the email address you regularly use and check, we may have a question.  If you don't hear from us in a week check your junk mail.

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25 YEAR WARRANTY

fILE A cLAIM

Use the form below to submit a warranty claim and we’ll be in touch.

After you submit, if you need a warranty processed by a certain time period/event Text 615-785-1244 or Email infiniteoffroad@gmail.com with the name on your claim and let us know when you need it to arrive.  We will do our best to expedite and get it there in time.

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