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25 YR YOU BREAK IT, WE REPLACE IT UN-VOIDABLE WARRANTY

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Our Warranty

Warranty Claim

TROUBLESHOOTING 

TEST PRIOR TO SUBMITTING CLAIM

    • Looks for visible signs of water or moisture or some of the main LED's not working.  If there are any signs of those then likely the light itself is bad.  

    • If there are no physical signs of issues, unplug the light from the extension or splitter it is plugged into. 

      • Plug directly into the control box or into another port that you have verified is working correctly.  

      • If the light works correctly, you may have a bad extension or splitter that it is plugged into. 

      • If the light does not work correctly, it is bad.  

    • Identify if the lights have a common splitter or extension they are running through.

    • If they do, try to plug one of the lights that isn't working direct to the controller or into a plug you have verified is working correctly.

    • If that light works it is either a bad splitter or extension up stream, or one of the lights is bad causing the others to have an issue.

      • Unplug each of the lights in the affected area one at a time, if unplugging the light corrects the rest that light is bad.

      • If that doesn't work, try to plug in one of the bad lights up stream before the splitter or extension to identify if either of those may be bad.

    • Swap the zone in question with what is plugged into a working zone. 

      • If zone 2 is not working correctly, and you unplug zone 3 and plug it into zone 2, if zone 3 now has the same issue the controller is bad and will need to be replaced. 

      • If the issue stays with the lights on the vehicle (what was plugged into the zone) then you likely have an issue downstream. 

        • You can unplug each area / splitter one at a time until it corrects itself to identify the area. 

        • Once the area is identified unplug each component one at a time to identify the root cause.  

    • Unplug everything from the control box. 

    • Plug in just one light directly to the control box on all leads.  If it works correctly the controller is good and you likely have an issue down stream.

      • You can unplug each area / splitter one at a time until it corrects itself to identify the area. 

      • Once the area is identified unplug each component one at a time to identify the root cause.  

    • Check fuse & ensure good power/ground. 

    • Unplug all wires from the controller, plug in just one light direct.

    • Pull fuse, leave out for 5 seconds then put back in.

      • During the normal boot up process when the box gets power, the lights will go through a boot up sequence, then go back to the last setting.  If the last command was OFF, they will turn OFF after booting up and you have to turn ON with app or remote once the box has power.   

      • Normal boot up sequences are:

        • Lights will turn on mixed white, then go to last setting.

        • Lights will change a few colors then go to last setting. 

    • Try to turn on with remote​​.

      • Verify LED on the remote lights up when you press buttons, if it doesn't then the remote is bad and needs to be replaced.

    • If using multizone controller make sure to press the I, II, III, IIII, zones buttons first then press on or color button. 

    • Try to turn on with the app, verify you can connect to the app, verify your using the correct app.

    • If remote works but app does not.  

      • Pull fuse 

      • Delete app

      • Reboot phone

      • Re-install app

    • Ensure your connecting in the app only, do not connect the bluetooth directly in your phone settings, if you did, repeat the above steps.

    • Ensure your using the correct app. 

      • RGBW Rock Light / Wheel Ring / Whip: 

        • BLACK OVAL REMOTE: BLEDIM

        • ​WHITE REMOTE: LED BLE

        • RECTANGLE BLACK REMOTE MULTIZONE: LEDSHOW

      • Double Helix Whips:

        • White remote / square control box: HAPPYLIGHTING

        • White remote / round tube controller: NON BLUETOOTH

    • If app works but remote doesn't.

      • Make sure the led on the remote is lighting up.

      • If the LED does not light up and has good batteries, the remote is bad and needs to be replaced.

      • If the remote LED lights up and does not work try the pairing process again in the instructions (available for download on the site if you don't have anymore).​​

      • If remote still does not work and app does not work as well the controller is likely bad.

    • If you pull fuse and put back in and the lights turn on and stay on or turn on and go off, go through troubleshooting steps above for bluetooth & remote issues.  

    • If control box does not power up when pulling the fuse and is non responsive to app and remote it is likely bad.  

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25 YEAR WARRANTY

pleasE read

  • Please fill out the warranty form correctly and fully.  Failure to properly fill out the form will result in a delay in getting your replacement parts sent out.

  • The information requested below is required to correctly process the claim, do not guess if your not sure of an answer you can contact us.  For example if your enter the # of pins on your product unplug and count them, don't guess, incorrect entry will result in you getting the wrong product.

  • If entering your address make sure to enter the full address including city, state and zip.

  • Please use the email address you regularly use and check, we may have a question.  If you don't hear from us in a week check your junk mail.

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25 YEAR WARRANTY

fILE A cLAIM

Use the form below to submit a warranty claim and we’ll be in touch.

After you submit, if you need a warranty processed by a certain time period/event Text 629-217-2111 or Email infiniteoffroad@gmail.com with the name on your claim and let us know when you need it to arrive.  We will do our best to expedite and get it there in time.

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