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TROUBLESHOOTING TIPS TO TEST PRIOR TO SUBMISSION:

  • If your having an issue with a rock or whip and it does not light up or is not the correct color:

    • Unplug the main splitter, plug one light directly into the control box with out anything else plugged into the system.

    • If the light works correctly the controller is good, start plugging everything back in one section or wire at a time until the kit malfunctions.

  • If your having an issue with your rock lights not turning on:

    • Check fuse.

    • Is led on the hand held remote remote lighting up?  If not then change batteries, if it still doesn't work the remote is bad.

    • Unplug the main splitter, plug one light directly into the box to rule out a bad splitter.

    • If your lights turn on then back off when you cycle power to the controller make sure to turn on with remote or app, this is normal start up sequence if the last command the remote received was off.

 

  • If your having an issue connecting to the bluetooth:

    • Pull fuse for 1 minute, while pulled reboot the phone.  

    • Ensure your connecting in the app, do not connect in your phone settings, if you do repeat the above step.

    • Ensure your using the correct app. 

      • RGBW Rock light / Whip BLACK REMOTE: BLEDIM

      • RGBW Rock light / Whip WHITE REMOTE: LED BLE

      • RGBW Rock light / Whip MULTIZONE: LEDSHOW

      • Double Helix Whips WHITE REMOTE / SQUARE CONTROL BOX: HAPPYLIGHTING

      • Double Helix Whips WHITE REMOTE / ROUND TUBE CONTROLLER: Not Bluetooth

PLEASE READ: 

  • Please fill out the warranty form correctly and fully.  Failure to properly fill out the form will result in a delay in getting your replacement parts sent out.  

  • The information requested below is required to correctly process the claim, do not guess if your not sure of an answer you can contact us.  For example if your enter the # of pins on your product ensure it is correct do not guess, incorrect entry may result in you getting the wrong product.  

  • If entering your address make sure to enter the full address including city, state and zip.

  • Please use the email address you regularly use and check, we may have a question.  If you don't hear from us in a week check your junk mail.   

If you need a warranty processed by a certain time period for a event or ride please text 615-785-1244 with the name your claim was submitted under and when you need it to arrive, we will do our best to expedite and get it there in time.

WARRANTY
Upload Image Of Issue (Required)
  1. ALL FIELDS MUST BE GREEN, DO NOT USE AUTO FILL

  2. CLICK SUBMIT. BUTTON WILL TURN GRAY WHILE UPLOADING

  3. ALLOW 10-15 SECONDS TO COMPLETE

  4. ONCE COMPLETED YOU WILL GET CONFIRMATION SCREEN

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